Ten messages that cover the whole guest journey — from booking confirmation to the review ask. Fill in your details once, copy what you need.
Fill in what you have — the templates below update as you type. Everything stays in your browser.
Right after booking
Hi {guest_name}, thanks for booking {property_name} — we're looking forward to hosting you! I'll send you all the check-in details a few days before you arrive. In the meantime, if you have any questions at all, just reply here. {host_name}
3 days before check-in
Hi {guest_name}, your stay at {property_name} is coming up! A few things so your arrival goes smoothly: Address: {address} Check-in: any time from {check_in_time} I'll send the door code the morning of your arrival. If you know roughly what time you'll get here, let me know — it helps us have everything ready. Safe travels! {host_name}
Morning of arrival
Good morning {guest_name}! Everything is ready for you at {property_name}. You can check in any time from {check_in_time}. Wi-Fi: {wifi_name} Password: {wifi_password} If anything is unclear when you arrive, call or message me and I'll sort it out right away. See you soon! {host_name}
Day 2 of the stay
Hi {guest_name}, just checking in — is everything all right at {property_name}? If anything's missing or not working, tell me now and I'll fix it today rather than you putting up with it for the rest of your stay. Enjoy!
On request or day 1
Happy to share a few local favourites, {guest_name}! I keep an up-to-date list of the places we actually go to ourselves — restaurants, beaches, and a couple of things worth booking ahead. You'll find it all in the guest guide for {property_name}. And if you want something specific (seafood, kid-friendly, open late), just ask.
Evening before departure
Hi {guest_name}, hope you've had a great stay! A quick note that checkout tomorrow is at {check_out_time}. No big chores — just leave the keys where you found them and close the windows. If you'd like to leave later, ask and I'll see what I can do. Safe trip home!
A few hours after checkout
Thanks for staying with us, {guest_name}! It was a pleasure hosting you at {property_name}. If you have a minute, a short review would mean a lot — it genuinely helps small hosts like us. And if anything wasn't perfect, I'd rather hear it from you directly so I can fix it. Hope to see you again!
When asked
Hi {guest_name}, thanks for letting me know your arrival time. We have guests checking out that morning and the apartment needs a proper clean, so I can't promise entry before {check_in_time}. You're welcome to drop off your luggage earlier, though — just message me when you're close.
When an issue comes up
{guest_name}, I'm really sorry about that — that's not the experience I want you to have at {property_name}. I'm on it: I'll have it resolved by the end of the day and will keep you posted. Thank you for flagging it so quickly.
When asked
Good news, {guest_name} — late checkout is fine. Take your time, just be out by {check_out_time} so the cleaners can get in for the next guests. Enjoy your last morning!
Most guest complaints aren't about the apartment — they're about not knowing something. What time can we get in? What's the Wi-Fi? Where do we leave the keys? Hosts who answer those questions before they're asked get calmer stays and better reviews, and the messages above are timed for exactly that: confirmation on booking, logistics three days out, access details on arrival day, a mid-stay check so small problems surface while you can still fix them, and a thank-you that earns the review.
Copy them into Airbnb or Booking.com saved replies, or into WhatsApp — wherever your guests actually message you. And if you'd rather answer the recurring questions once instead of per guest, that's what a Staycard guest page is for: Wi-Fi, directions, house rules and your local tips behind a single QR code.
Templates help, but guests still ask where the beach is and how the AC works. A Staycard guest page answers those questions before they're asked — one QR code, everything in one place.
Try Staycard free