Privacy Policy

At Stayhub ("we," "us," or "our"), privacy is a priority. This Privacy Policy explains how we collect, use, and protect your information when you use our website (stayhub.com) and our digital property guide services.

Information We Collect

We only collect information necessary to provide and improve our service.

• Account Information: When you register, we collect your name, email address, and account credentials.
• Property Data: Information you upload to create your digital guides, such as property details, images, instructions, and local recommendations.
• Guest Usage Data: We collect anonymous, aggregated usage data when your guests interact with your digital guides (e.g., page views) to help you understand guide performance.
• Payment Information: We do not store your credit card details. All payment processing is handled securely by our Merchant of Record.

How We Use Your Information

We use the collected information strictly to:

• Provide, operate, and maintain the Stayhub platform.
• Allow your guests to access the digital guides seamlessly without downloading apps.
• Provide customer support and respond to your inquiries.
• Send administrative emails, such as billing updates or security alerts.

How We Share Your Information

We do not sell your personal data. We only share information with trusted third-party services necessary to run our business:

• Hosting & Database Providers: To securely store your property data and user accounts.
• Payment Processors: Our Merchant of Record requires certain account data to process your subscription and handle EU VAT compliance.
• Legal Compliance: We may disclose data if required by law or in response to valid requests by public authorities.

Your GDPR Rights

If you are a resident of the European Economic Area (EEA), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (the "right to be forgotten").
• Export your data in a machine-readable format.